SHIPPING & RETURNS
SHIPPING POLICY
At Style British, we carefully prepare every order to ensure it reaches you safely and securely.
Processing Time
Orders are processed within 1-2 business days after payment has been successfully confirmed.
Once your order has been dispatched, you will receive a confirmation email with tracking information whenever tracking is available.
Delivery Time
Estimated delivery times are:
United Kingdom: [X–X] business days
Please note that delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, customs procedures, weather conditions or high-volume periods.
If your order is shipped internationally, additional customs duties or import charges may apply. Any applicable charges are the responsibility of the customer.
Order Information
Please make sure your shipping address is correct before completing your purchase. Style British cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If your tracking information shows that your parcel has been delivered but you have not received it, please contact us as soon as possible so we can assist you.
RETURN & EXCHANGE POLICY
We want you to love your Style British purchase. If you change your mind, you may have the right to cancel your order and return your items in accordance with applicable UK consumer law.
Right to Cancel
For most online purchases in the UK, you have 14 days from the day after receiving your goods to notify us that you wish to cancel your order. You then generally have a further 14 days to return the goods.
You do not normally need to provide a reason for cancellation.
Return Conditions
Returned items should be:
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Unworn and unused
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In their original condition
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Free from damage, stains, makeup, perfume or other marks
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Returned with original packaging and tags where applicable
You may handle an item as you would in a shop to check its size, appearance and suitability. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the item.
Certain products may be excluded from cancellation rights where permitted by law, including personalised or customised items and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
How to Request a Return
To request a return, please contact us at:
Email: [YOUR CUSTOMER SERVICE EMAIL]
Please include your order number and let us know that you wish to cancel or return your purchase.
We will provide you with the information needed to complete your return.
Refunds
Once your return has been received, we will process your refund in accordance with applicable UK consumer law.
Where the statutory cancellation right applies, refunds are generally made within 14 days of receiving the returned goods or appropriate evidence that they have been sent back.
The refund will normally be made using the original payment method.
Where applicable, the cost of standard delivery will also be refunded. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option.
Faulty or Incorrect Items
If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL] with your order number and clear photographs of the issue.
Your statutory consumer rights remain unaffected. Goods supplied to consumers must be as described, of satisfactory quality and fit for purpose.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Important
This policy does not limit or exclude any consumer rights that cannot legally be excluded under UK law.
If you have any questions regarding shipping or returns, please contact us at support.stylebritish@gmail.com.
Style British
Effortlessly Elegant